Remote AR: Assistance Collaboration Tool For The Enterprise
Remote AR, the live support video calling platform developed by Scope AR, allows enterprises to enhance their maintenance practices by providing an efficiency-boosting, time-saving remote assistance solution. This powerful AR collaboration tool, enhanced with Wikitude’s markerless tracking technology, allows field technicians and experts to connect via live video streaming, voice, 3D animation, screen sharing, whiteboarding and world-locked annotations.
by Wikitude Premium Partner Scope AR
Scope AR’s well known remote assistance application incorporated Wikitude’s augmented reality technology to provide the next-generation of Remote AR: markerless tracking for real-world mapping and annotation.
Front-line employees can use Remote AR to connect with a specialist to troubleshoot an ongoing issue in real-time. Both users have the ability to manipulate augmented content and add annotations (draw, highlight, place arrows, share text bubbles, etc.) directly on the screen to give precise instructions that will remain in place on top of real-world objects during live video stream – directly in the technician’s field of view.
Whether the focus is maintenance, live support or assembly this tool is a powerful solution for enterprises that wish to share expertise, maximize collaboration, decrease resolution time, minimize downtime, reduce truck rolls, increase service revenues, maximize customer satisfaction, cut travel costs, scale expertise, and more.
By incorporating Wikitude’s effective AR tracking technology (SLAM), Remote AR became the first remote assistance application to make markerless tracking available through software capability. Instead of being tied to built-in hardware specifics, customers can use their device of choice to allow their field technicians to be fully integrated with the workspace around them without having to break the workflow process during important maintenance and repair operations.