Return Policy

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Return Policy

Wikitude offers a fully-functional free trial version for its professional development toolkit products such as Wikitude SDK, Cloud Recognition and Wikitude Studio. Therefore, all sales of these products are considered final.

For subscription products (SDK PRO, SDK PRO 3D, Cloud, Enterprise, Studio, Add-ons) we will charge a standard monthly or yearly fee based on your account plan. The Service is billed in advance for each month or year, and is non-refundable. There will be no refunds or credits for partial months of service should you not use the Service during a period of time when your account is active.

For any exceptions to the above:

  • All requests for a return/exchange exception must go through a Wikitude representative and require the approval via written email from either the CFO or accounting designee of Wikitude GmbH.
  • A minimum of 30% handling fee of the invoice total will apply to all returns (this does not apply to exchanges).
  • Credit Card fee and Shipping & Handling are non-refundable.

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